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Here's How P&G Is Remembered Forever
The campaign that helped it is...
Think about the last time someone cheered you on when you wanted to give up.
Maybe it was your mom, coach, or best friend... someone who believed in you even when you doubted yourself. That kind of support is powerful. It’s real.
And it’s exactly what P&G tapped into with their "Thank You, Mom" campaign.
Instead of shouting about their products, P&G told a story you could feel about moms waking up early, cleaning messy uniforms, and standing strong behind every champion.
What is this campaign? Was it successful?
Let’s dive in.
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Campaign Overview
Campaign Name: Thank You, Mom
Campaign Dates: First launched for the 2012 London Olympics
(then continued for Rio 2016, PyeongChang 2018, and Tokyo 2020)Industry: Consumer Goods
Target Audience: Moms and families around the world.
People who admire the role of parents in success stories
This one in 2016 Rio Olympics:
The Thank You, Mom campaign was to celebrate moms who helped their children become Olympic athletes. P&G wanted people to see that behind every strong athlete is a strong mom who gave them love, support, and sacrifices.
They didn’t just show only athletes winning medals.
The ads showed the everyday moments that helped athletes get there, like moms waking up early, packing lunches, cleaning dirty uniforms, driving them to practice, and believing in them when no one else did.
This was in 2012:
The campaign showed that being a mom is like having the world's hardest but most important job, and they do it without asking for medals.
P&G used this emotional idea to show that their products (like Tide, Pampers, Gillette, and others) help moms in everyday life.
By helping moms, P&G also helped kids reach their dreams.
Each ad had two core parts:
The emotional story: Moms do small but powerful things every day.
The brand connection: P&G products make those small jobs easier for moms.
The message was that P&G doesn’t just sell soap or diapers but Proud Sponsor of Moms everywhere. For example: In one ad, a mom helps her daughter ice skate.
You see the little girl fall many times, but the mom encourages her every time.
Years later, that same girl becomes an Olympic skater.
Without her mom’s support, she might have given up.
❤️ Mom’s love ➡️ Hard work ➡️ Child’s success ➡️ P&G cheering for moms.
The campaign didn’t feel like an ad selling a product.
It felt like a warm story about family, dreams, and love.
That’s why people all over the world connected with it, whether athletes, parents, or someone who had ever been loved by a mom.
Campaign Objectives
P&G had clear goals for the "Thank You, Mom" campaign.
They wanted real results for their brand. Here’s what they aimed for:
1. Build an Emotional Connection with Customers
P&G wanted people to feel something deep. They knew that if people felt proud, grateful, or even cried while watching the ads, they would remember P&G with warm feelings.
Emotional connections are powerful because people are more likely to buy from brands they trust and love.
2. Celebrate Moms Around the World
They wanted to honor moms everywhere, not just in the United States.
By focusing on moms, P&G made the campaign global.
Every country understands the power of a mother’s love, so the message worked everywhere, from Brazil to China to the USA.
3. Link P&G Products to Everyday Family Life
P&G sells many household products, like Tide detergent, Pampers diapers, and Gillette razors. They wanted people to see that P&G products help moms every day.
It wasn’t about the Olympics alone but making daily tasks like cleaning, shaving, and caring for babies easier, with P&G by their side.
Clean clothes → Happy kid → Proud mom → Thanks to P&G!
4. Increase Brand Loyalty and Sales
They wanted more people to not just like P&G, but to choose P&G products at the store. When customers feel connected to P&G emotionally, they would be more likely to pick P&G products over competitors.
Feel good about the brand → Trust the brand → Buy the brand.
5. Stand Out During the Olympics
During the Olympics, many companies run ads. P&G didn’t want to blend in.
They wanted to create a campaign that felt different and one that would not just promote a product, but tell a story people would remember long after the Olympics ended.
Results
P&G earned $500 million more in sales during the 2012 London Olympics because of this campaign.
The main ad, called Best Job, was watched more than 74 million times online.
The campaign won several awards, including 2 Gold Lions, 3 Silver Lions at the Cannes Lions Festival, and a 2012 Emmy for Best Primetime Commercial.
The campaign sparked over 370 million tweets and had 74 million video views, showing how much people loved and shared it.
P&G raised over $25 million to help youth sports programs, showing they care about communities.
Find the Hidden Hero - Storytelling Campaign
Instead of making your product or customer the "main hero," find the hidden hero behind the success - the person, moment, or small act that made a big difference. Then, build your campaign around that story.
Steps:
Pick a Big Moment:
(Example: Graduation, First Job, Winning a Competition, Starting a Business)
Find the Hidden Hero:
(Example: A teacher, a friend, a parent, a coach, or a small tool that helped.)
Tell a Heartfelt Story:
Show the struggles, emotions, and victories BTS, not just the shiny success.
Connect Your Product Naturally:
Show how your product supports the hidden hero (without being pushy).
End with Gratitude:
Thank the hidden heroes and make your audience feel connected.
If you sell notebooks, don't just show students getting good grades.
Show a mom staying up late helping her child study, and the notebook being the place where dreams started.
Conclusion
P&G’s "Thank You, Mom" campaign is a great reminder:
Emotions sell. Stories stick. Gratitude wins.
They didn’t shout about products.
They made people feel something real and connected it back to their everyday brands.
And that’s why they saw massive sales and even bigger loyalty. If you want your marketing to leave a mark, don’t just talk about what you sell.
Talk about the people, the emotions, and the moments that matter.
Quick questions for you (reply in the comments!):
What's one moment you think brands should celebrate more often?
Which ad made you emotional recently, and why do you think it worked?
How would you rate today's post? |
Make your customers the hero of your stories.